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Water leak! What to do?

Posted on December 12th 2018

A burst water pipe springing a leak in your home is an absolute nightmare, but with the cold setting in, frozen pipes and therefore burst pipes, are a real possibility.

Although a water leak might feel like the end of the world, there are a few steps you can take to both minimise the risk of your pipes bursting in the first place and stop any leak that does occur before it causes too much damage.

And if you need a leak fixing over the festive season, Diamond Gas & Heating have you covered, offering emergency callouts all over the Christmas period.

Prevention is best

Now, in an ideal world, you would be in a situation where your pipes are at no risk of freezing and there are several ways of achieving this.

Firstly, if you have a water tank, insulate it. You can buy pre-formed fibre glass jackets to wrap around your water tank. Secondly, you can also lag, or insulate your pipes. Again, you can buy pre-formed foam which wraps around them, and this should be a minimum of 50mm in diameter.

Also make sure you have no dripping taps. That trickle of water coming through the pipes can easily freeze, causing problems. So if you have dripping taps then it’s a good idea to get them fixed and replace the washers.

My pipes have burst, what do I do?

It might not be possible to take preventative measures though, and if your pipes do burst try not to panic. Just follow these simple steps and your leak doesn’t have to ruin Christmas.

  1. Turn off the water supply – Find the stop valve or stop tap. This is likely to be under the kitchen sink or perhaps in a downstairs bathroom, and if you have a water metre, it will be connected to it. Once you’ve located the valve, turn it off by rotating it clockwise until it’s completely closed. If it’s stiff, spray a little WD40 on the tap’s handle to loosen it. Don’t force it.
  2. If for some reason you can’t turn off the water, then limit the damage by turning off the electrics, putting a bucket under the leak, or, if the leak is minor, wrapping a tea towel around the affected pipe. You can also release the pressure of the water that is escaping by turning on the taps in the house.
  3. If you think the leak is isolated to a particular appliance then it’s possible that turning off the isolation valve to that appliance will be just as effective as turning off the mains. Isolation valves for dishwashers and washing machines are usually small, plastic taps, often located behind the machine on the pipework, or on the hose leading to it. Carefully turn the tap 90 degrees anti-clockwise to cut off the water supply, but again, don’t force it if too stiff.

Taps and toilets also have isolation valves and you can cut the water supply using a flat-head screwdriver, a coin or a knife. Turn the valve 90 degrees so that sits across the same direction as the pipe.

Call Diamond Gas & Heating

Now that you’ve stemmed the worst of the leak, it’s time to call in the experts. At Diamond Gas & Heating we offer around the clock emergency call outs, every day of the year.

For complete peace of mind why not take out one of our Warmcare packages, starting from just £6 per month.

So, if you spring a leak while your turkey is in the oven, we can be there within the hour to fix the problem so you can enjoy your Christmas.

Call us now on 01329 234 111 or send us a message.