Terms and Conditions
We will carry out the work set out on your quote for the price that is stated under the following terms and conditions. All prices include VAT at the current rate.
2. Your Quote
Your quote, together with these terms and conditions, sets out the entire agreement between you and us. Nobody else will be able to benefit from this agreement. This agreement is governed by the laws of England and Wales.
You must pay the deposit shown on your quote when you accept the quote. You must pay the quoted price for the work when we have finished the installation and you are satisfied with the work.
Full balance to be paid on the same day work is completed, we accept payment by: credit/debit card, bank transfers, cash and cheques payable to Diamond Gas and Heating Ltd.
Whilst we make every effort to ensure your property is protected, there are times when accidents occur, should repair work be necessary following any damage to your property, you may withhold a maximum of 10% of the remaining balance until completion of any repair work. Once any repair work is completed, the remaining balance shall be paid in full.
5. Late Payment
If you do not settle your outstanding balance immediately following the installation, you may incur late payment charges and you credit file could be affected.
6. Duration of Quotation
Your quote is valid for 60 days and we must begin the work within 90 days of your acceptance. After this time your quote will no longer be valid and you will need to get another quote.
7. Guarantees and Warranties
Guarantees and Warranties – The boiler itself will be registered by us, and guaranteed by the manufacturer. The manufacturer’s guarantee will depend upon the manufacturer and model of the boiler. The validity of the manufacturer’s guarantee will be subject to the boiler being serviced every 12 months by a Gas Safe engineer. The extended guarantee offered by Diamond Gas & Heating Ltd on boilers is subject to the customer holding a recognised Warmcare service contract with Diamond Gas & Heating Ltd for the duration of manufacturers guarantee and the extended guarantee period.
8. Dangerous Materials
The price we quote does not include the cost of removing any dangerous waste materials, such as asbestos, that we could not reasonably identify when we gave you your quote. You can call a specialist contractor to remove these dangerous materials or we may be able to arrange for them to be removed at an extra cost. When asbestos is removed you will need to produce a ‘clean air’ certificate, which you can get from the asbestos removal company, before we can continue to work at your property.
9. Non Dangerous Materials
The price we quote includes removing all non-dangerous materials, including your old boiler and central heating parts we replace.
10. Time Frames
Any time frames we give you are our best estimates and we will do what we can to keep to those time frames. Where there are likely to be delays we will let you know as soon as possible and agree new time frames with you. The time it takes us to complete the work has no effect on the price we quoted you. If your installation is delayed, rescheduled or overruns, Diamond Gas will not be held liable for any potential loss of earnings, annual leave or time away from work.
11. Lifting Flooring
We may need you to lift carpets or take up all or some other floor coverings, including tongue-and-grooved floor coverings and parquet hardwood, rubber or tiled floors, so we can complete the work. We will give you as much notice as possible if we need you to do this. You can call a specialist contractor to do this work or we may be able to do it for you at an extra cost. If we do any of this work for you we will not be responsible for any damage caused and it will be your responsibility to put the flooring back once the work is completed.
12. Damage / Redecoration
We will take care to carry out the work without causing damage to your property. If we cause unnecessary damage because of negligence we will put it right. Sometimes the work means we have to create access if there is not enough room for pipework or wiring in place to install the boiler, this can cause damage to things like inside and outside finishing’s such as wall coverings and paint. You may need to redecorate, repair or restore certain areas once the work is completed this is not included in the price we quoted and you will be responsible for this.
13. Boxing in of Pipework
The quotation does not include boxing in of any pipework. You can call a specialist contractor to do this work or we may be able to do it for you at an extra cost
14. Landlords Permission (If Required)
If you are a tenant, you will need your landlord’s permission before you can allow us to start the work, and we may need you to give us evidence that you have got this permission. If we carry out work at the landlord’s property and you have not got permission or have given us false or inaccurate information, you will compensate us for any losses we suffer because of your failure to get your landlord’s permission.
15. Listed Buildings
If your property is a listed building, it is your responsibility to make sure that you get any permission you need before we start the work, and we will need evidence from you that you have got this permission. If you do not get the permission you need, you may be prosecuted in the criminal courts. We will not be able to start any work if you have not got the appropriate planning permission or if you are unable to give us evidence that you have this permission. If we carry out work at your property and you have given us false or inaccurate information, you will compensate us for any losses we suffer because of your failure to get the permission you needed, which may include court fines and penalties
16. Gas & Electricity Supply
You will need to have an adequate gas and electricity supply to your property before we can start the work. We can put you in touch with a gas or electricity distribution company to arrange this if you need us to.
17. Cold Water Flow Rate
We would have tested your cold water flow rate, this will be recorded on you quotation as “flow rate”, measured in litres.
18. Existing System
Where we have connected new equipment to your existing system, we cannot accept responsibility for the cost of repairing or replacing parts of your existing system that later develop faults including any water or gas leaks.
19. Cleaning Your System
We recommend a MagnaCleanse with your installation to remove sludge and other waste from your central heating system. If you need a deeper clean, we will recommend your system is Power flushed (this will be an additional cost). Our engineer will also tell you what other work is needed to avoid future problems. We may suggest you correct any design faults that may cause the problem to return.
20. Beyond Our Control
We cannot be responsible if we cannot meet our responsibilities because of things beyond our control including, for example, poor weather conditions, industrial disputes and strikes (that we are not directly involved in).
To carry out the work as quickly as possible, we may use one of our approved installers. All installers that we use are fully qualified, Gas Safe registered and carry identity cards. We are responsible for the approved installers we use.
22. Your Right To Cancel
Notice of the Right to Cancel :You are entitled to cancel this agreement. If you are thinking about cancelling, please call 01329 234111. If you want to cancel, you must do this in writing either by e-mail or send a letter by recorded delivery or registered post (or deliver it personally) to Diamond Gas and Heating Ltd. 223 Southampton Road, Portsmouth, PO6 4PY or by email to email@example.com at any time within seven days starting from the date you sign the quote. Your notice will apply as soon as you have posted or emailed it to us. You may use the form attached to this agreement if you want to, but you do not have to. If you cancel this contract after the seven-day period, we may have to keep some or all of your deposit to cover our reasonable costs. We will try to keep these costs to a minimum. If there is a significant delay in the installation after the seven-day period that was not caused by you, or was caused by events beyond our control, then you will have a right to cancel this contract and receive a full refund (within 14 days of the cancellation). If we have seriously broken our duties to you, as set out in this contract, you have a right to cancel and receive a full refund.
23. Our Right To Cancel
We can cancel this agreement at any time by giving you written notice. If we cancel this agreement without good reason, we will pay you any reasonable costs you have to spend or losses you suffer as a direct result of our cancellation
Website references and conditions
- *Save your family up to £305 per year is a statistic taken from the Energy Saving trust website you can find out more here.
It is important you read and understand these terms and conditions or if you require any assistance in understanding or have any questions please do not hesitate to call us on 01329 234 111.