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Ideal and Worcester Bosch – The Smart Choice

Posted on November 28th 2018

Diamond Gas & Heating is proud to announce that it is now a registered, trained installer and supplier of UK boiler brand, Ideal. In this blog, we talk through why, along with Worcester Bosch, Ideal is a great choice for your next boiler.

Established in 1906, Ideal has more than 100 years of innovation and British engineering behind it. All Ideal boilers are manufactured in the company’s factory in Hull and now offers some of the top boilers and warranties available.

Ideal are fast catching up with leading brand Worcester Bosch, which still holds the number one spot in the UK. Diamond Gas & Heating remains a dedicated Worcester Bosch accredited installer and highly recommends the brand. Having Ideal on board will simply give our customers greater choice.

So why have we taken on Ideal and what can the brand offer you as a customer?

Well, firstly, and most importantly for us at Diamond Gas & Heating, Ideal’s customer service is second to none, so we have great synergy here.

The brand has invested £3 – £4 million in its UK support centres, which are open seven days a week. Ideal are so confident about the quality of their boilers, that they offer an impressive 10-year no-quibble, parts and labour warranty on a selection of its models. This can be increased to 12 years when taking out a Diamond Gas and Heating Warmcare plan. Ideal also welcomes feedback from engineers about how they can improve, and do things better. And Ideal offers a dedicated technical support team for its installers.

More than just boilers….

As technology continues to become such an integrated part of everyday life, homeowners are increasingly expecting smarter products and boilers are no exception. Smart boiler controls or thermostats can not only help increase the efficiency of your home’s heating system, but can also help diagnose any faults that might occur.

Ideal’s smart controls include the Touch and Touch RF Smart. The new Touch Heat and System RF features a sleek and simple design which allows householders to place the thermostat almost anywhere in their home, colour touch screen display and rotating outer dial for easy temperature changes. An OpenTherm connection allows the transceiver to fully control the boiler output and modulation, meaning homeowners get improved efficiency out of their Ideal boiler.

In addition, these controls can diagnose any problems, faults or errors with the boiler, and then relay that information to Ideal. If the fault is minor, a member of the technical team may be able to talk you through how to fix the problem over the phone. So, these smart controls are so useful because they negate the need for an engineer to come and carry out a fault finding exercise, saving you time, and potentially money.

These smart controls work alongside The Touch Connect app, which offers total heating comfort directly from your smartphone.Worcester Bosch also has its own smart control, known as the Bosch Easy Control It is a smart, internet-connected programmable control for central heating and hot water which can be operated using a smart phone or tablet. The innovative programming enables it to have an ‘intelligent conversation’ with the boiler and take advantage of advanced control features such as weather and load compensation.


So, while Worcester Bosch remain at number 1, we at Diamond Gas & Heating wanted to take on Ideal because of the high level of innovation, reliability and customer service now on offer. We want to have the very best brands on board, so we can maintain our excellent levels of service, and greater choice, to you.